Shipping Policy

Shipping Information
Order processing time: 1-3 business days.

Estimated delivery time : 7-14 business days.

Shipping fee: FREE.

Shipping method: China Post

 

From where we ship?

All products will be shipped from China.

 

Is there any stock in our shipping country?

To check availability in your country, please go to the checkout page by adding the product to your cart.


About customs

Taxes may apply to imported goods/services and are subject to local country laws. Kublai is not responsible for any tax invoices received by its products or services. All return charges due to failure to sign for the package/product will be the responsibility of the customer and not related to Kublai.
 

About tax

All taxes associated with the product are included in the sales price and are not charged separately. Taxes charged in shipping are included in the shipping cost.

 

Instructions for checking status of order

Customers will receive an email for the tracking information after their package is shipped out.  Customers can also contact the customer serivce to find out the details.

 

Process for missing items

If a customer receives their order but it's missing some products. The customer can either ask for a resend or refund for the missing products by contacting the customer serivce email.

 

CUSTOMER SERVICE EMAIL + ADDRESS HERE

Email: info@kublai.shop

Address: Room 8, Flat. 11, 29 Liuhe street, Kowloon, Hong Kong, China